How do I know if my order has shipped?
Once you have completed your order, you will receive a confirmation number and/or receipt number. Processing generally takes anywhere from 24-72 hours (please note extended processing time may occur during sale periods). Once your package has been picked up by our contracted carrier (USPS) you will receive tracking information via the email address used at checkout!
What if my order has been lost?
Contact us at firstname.lastname@example.org, and a support specialist will gladly assist!
I used an old address when I placed my order, what do I do?
Lets face it, we all make mistakes! Shoot our support department an email at email@example.com, and we’ll help you figure this out right away.
We are not responsible for lost/stolen packages. If the address you provided is not a location where packages are easily delivered, or is not a safe location to have packages left in your mailbox/doorstep, please contact us right away to discuss other options.
POST OFFICE TRACKING ISSUES
Tracking updates given by USPS have been very inaccurate for the last year or so. If tracking says your package has been delivered but you have not received it yet, it may not arrive for a few days after that. This has often been the case.If there are issues with the delivery/tracking of your package, please contact the carrier. Once we ship out your package, delivery/tracking issues are out of our control. We work diligently around the clock to get orders out the same or next day. We are still considered small business so please be a little patient. Thank you.